top of page

Privacy Policy

​

Effective Date: 01.02.2025
Last Updated: 01.02.2025

​

1. Introduction

Welcome to Aesthetics by Jen (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a lawful, fair, and transparent manner in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with us through our website [insert website URL] and other communication channels. By using our website and services, you consent to the collection and processing of your personal data as described in this policy.

​

2. What Data We Collect

When you visit our website and use our contact form, we may collect and process the following categories of personal data:

  • Identity Information: Name

  • Contact Information: Email address, phone number

  • Communication Data: Any details you provide in your message when contacting us

We do not collect financial data, sensitive personal data (such as health-related information), or tracking data via cookies.

​

3. How We Collect Your Data

We collect your personal data in the following ways:

  • Directly from You: When you complete the contact form on our website or communicate with us via phone or email.

  • Automated Technologies or Interactions: We do not use cookies, tracking technologies, or automated profiling on our website.

​

4. How We Use Your Data

We process your personal data for the following lawful purposes:

  • To respond to inquiries – When you submit a contact form, we use your details to reply to your request.

  • To communicate with you – If you request information about our services, we will use your contact details to provide relevant updates.

  • To provide customer service – If you reach out with any concerns or queries, we will use your information to assist you.

We do not use your data for marketing purposes unless you provide explicit consent.

​

5. Legal Basis for Processing Personal Data

Under the UK GDPR, we rely on the following legal grounds for processing your personal data:

  • Legitimate Interests: We process your data to communicate with you effectively and provide requested services.

  • Consent: When you voluntarily provide your data through our contact form, you consent to us processing it for the purposes outlined in this policy.

You have the right to withdraw your consent at any time by contacting us (see Section 10).

​

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. We will store your contact details for up to 2 years from your last interaction with us unless:

  • You request the deletion of your data before this period expires.

  • We are required to retain the data for legal or regulatory reasons.

After this period, we will securely delete or anonymize your data.

​

7. How We Protect Your Data

We take the security of your personal data seriously and implement appropriate measures to protect it against unauthorized access, loss, or misuse. These measures include:

  • Secure Storage: Personal data is stored securely with access restricted to authorized personnel only.

  • Data Minimization: We only collect the data necessary for the intended purpose and do not store excessive information.

  • Encryption & Security Protocols: We use secure email and communication methods to prevent unauthorized access to personal data.

​

Despite these measures, no method of data transmission over the internet is completely secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security.

​

8. Data Sharing and Third Parties

We do not sell, rent, or share your personal data with third parties. We also do not transfer your data outside the UK.

9. Your Rights Under GDPR

As a data subject, you have the following rights under the UK GDPR:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct inaccurate or incomplete information.

  • Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, subject to legal obligations.

  • Right to Restrict Processing: You can request that we limit how we use your data.

  • Right to Data Portability: You can request that we transfer your data to another service provider.

  • Right to Object: You can object to the processing of your data in certain circumstances.

  • Right to Withdraw Consent: If processing is based on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 10. We will respond to all requests within one month as required by law.

​

10. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details below:

​

Aesthetics by Jen
Business Owner: Jen Matthews
Phone: 07508 346966
Email: jenni-matthews@hotmail.co.uk

​

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113

​

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. Any modifications will be posted on this page with an updated "Effective Date".

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

bottom of page